Shipping Policy
At BuyCrimson, we ensure that your orders reach you in the best condition and within the shortest possible time. We partner with trusted courier services to guarantee a smooth and reliable delivery experience across India.
Shipping Across India
- Shipping charges are calculated based on the delivery pin code and will be displayed at checkout.
- Cash on Delivery (COD) is available for select pin codes with an additional charge of ₹49.
- Standard delivery time: 4-7 business days, depending on the location.
Return & Replacement Policy
We take pride in offering pure and authentic Kashmiri products, ensuring that every item meets high-quality standards. However, if you are unsatisfied with your purchase, you may request a return or replacement under the following conditions:
Return & Replacement Window
- Food Products (Saffron, Honey, Spices, Dry Fruits, etc.) → Must be returned within 48 hours of delivery.
- Non-Food Products (Crafts, Clothing, Accessories, etc.) → Must be returned within 7 days of delivery.
- Returns must be requested immediately upon receipt to ensure eligibility.
Return Conditions
- The product must be in its original packaging, unused, undamaged, and with all tags intact.
- Custom orders and products under the “Clearance Sale” category cannot be returned or exchanged.
- Returns are not accepted for damaged, used, or tampered products.
- For hygiene reasons, we do not accept returns on opened food products.
How to Initiate a Return?
- Raise a return request via email at sales@buycrimson.com within the applicable return window.
- Our team will guide you through the return process, including the required packaging.
- Once the return is received and inspected, we will initiate a refund or replacement within 4-5 business days for food products and 12-15 business days for non-food products.
Reverse Pickup & Return Shipping
- Reverse pickup is available for select serviceable pin codes in India.
- For non-serviceable locations, customers must arrange the return shipping themselves.
Refund Policy
- Refunds will be processed once the returned product passes our quality check.
- Refunds will be credited to the original payment method within 5-7 business days.
- COD orders will receive refunds via bank transfer (customers must share bank details).
We are committed to providing a hassle-free shopping experience and ensuring our customers receive only the best of Kashmir. If you have any concerns, please contact our customer support team at +91 9419777555, +91 1943594090